Return & Exchange Policy

​Last Updated: 09-7-2025]

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At Flawless Jewelry, we take pride in creating handcrafted, made-to-order jewelry with care and precision. Because each piece is custom-made, our returns and refund policy is outlined below:

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1. Made-to-Order Policy

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• All items are made to order, so we generally do not accept returns, cancellations, or exchanges after48Hrs of order placed.

• We only accept return for 7 days of delivery .

• Please review your order carefully before completing your purchase.

 

2. Damaged or Defective Items

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• If your jewelry arrives damaged or defective, please contact us within 48 hours of receiving your order.

• We may request photos of the damaged product and packaging for verification.

• After review, we will arrange for a replacement or repair at no additional cost.

 

3. Incorrect Orders

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If you receive the wrong item, please notify us within 48 hours. We will provide instructions to return the incorrect item and send the correct product promptly.

 

4. Non-Returnable Items

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Due to the nature of our products, the following items cannot be returned or refunded:

• Custom or personalized orders.

• Earrings (for hygiene reasons).

• Gift cards or digital downloads (if applicable).

 

5. Refunds (if applicable)

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• Refunds are only issued in cases where a replacement or repair is not possible.

• Approved refunds will be credited back to your original payment method within 2 business days, depending on your bank or card issuer.

 

6. Exchanges

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• We accept exchanges, on all products unless is custom order.

 

7. Shipping Costs

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• Shipping fees are non-refundable.

• Customers are not responsible for return shipping costs unless the item is defective or incorrect.

 

8. Contact Us

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If you have questions about returns, refunds, or damaged items, please reach out to us at:

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GAGAN MHATRE

Flawless Jewelry
Email: Flawlessjewelry04@gmail.com
Phone: +91 9137058156